How to Connect Your Locatr Card
Welcome to Your
Locatr Tracking Card
Thanks for supporting a local Aussie business. Let's get your card connected and keeping tabs on what matters most - it takes about two minutes.
Set Up in 4 Easy Steps
Your Locatr card works with both iPhone and Android. Follow the steps below, then watch the video for your device.
Unbox your card
Remove your Locatr card from the packaging. Have your phone nearby and unlocked, ready to connect.
Turn it on
Press the power button firmly until you hear a chime - that's your card switched on and ready to pair.
Connect your phone
iPhone: Find My → Items → Add Item → Other Supported Item. Android: open Find Hub and add a new device.
Test & you're set
Play a sound or view the card on the map. Once it responds, you're ready to start tracking.
Watch the Setup Video
We get it - sometimes words make things tricky. Here are quick videos to walk you through connecting your card.
Charging tip — please read
Check your card's battery status first. If it still has power, there's no need to charge it now. Only charge the card once it runs low — topping up a card that's already full just creates unnecessary heat.
Charging position: Lay the card flat and centred on your wireless charger, LOCATR side up, so the card's charging area sits over the middle of the pad. A red light means it's charging; when the light turns off, it's fully charged. No light coming on? It's not lined up — slide it to the centre. Avoid standing it upright or leaving it half-off the pad.
Having Issues?
We stand behind every product and test thoroughly before shipping - but technology can be tricky. The reset below resolves 99% of connection issues.
First, reset your card
Press the power button 4 times rapidly, then hold it down until you hear a chime. That's it - your card is reset. Now re-try connecting.
Still not connecting? Try these in order:
- Reset your card, then restart your phone (off and back on) and try to reconnect.
- Reset again, switch your device's network to 4G, and try to reconnect.
- Log out of your Apple ID (or Google account), log back in, and try again.
Still not working? Email hello@shoplocatr.com.au with a short video showing all three steps, and we'll replace any faulty card.
↑ Watch the reset process
Frequently Asked Questions
Quick answers to the things customers ask us most.
Does the Locatr card work with both iPhone and Android?
Yes. Locatr is approved by Apple and Google and works seamlessly across both. iPhone users connect through the Apple Find My app; Android users connect through Find Hub / Find My Device.
How do I turn the card on?
Press the power button firmly until you hear a chime. If you're ever unsure of the card's state, do a full reset: press the power button 4 times rapidly, then hold until you hear the chime.
My card won't connect - what should I do?
Start with a full reset (4 rapid presses, then hold until the chime) and try again - this fixes the vast majority of issues. If it persists, restart your phone, switch to 4G, or sign out and back into your Apple ID / Google account between attempts.
Can I track more than my wallet?
Absolutely. Pop your Locatr card into a wallet, bag, or suitcase for everyday peace of mind - and pair it with our Signature Luggage Tag for travel.
What if my card is faulty?
We've got you. Email hello@shoplocatr.com.au with a short video showing the three troubleshooting steps and we'll replace any faulty card.
Still Need a Hand?
Have questions or need help with your Locatr card? Our Aussie support team is here for you.
Email Our Support Team